Shopify Inbox

Name: Shopify Inbox
Brand: Shopify
Rating: 4.7 (6315 reviews)

Pricing: Free
Rating: 4.7 (6,315)
Developer: Shopify

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Use Shopify Inbox to turn browsers into buyers

Acquire new customers and close sales by connecting with shoppers in chat.

Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor messages to your customer. Upsell by recommending products or offering discounts to increase order value. Quicker responses can increase conversion by up to 69%—help customers faster with Inbox’s AI-powered instant answers and suggested replies.

Add chat to your store with a seamless workflow in Shopify.
Answer questions quickly with AI-powered suggested replies.
Quickly understand who customers are with profile and cart details.
Send product recommendations, photos, and discounts without leaving the chat.
Automate greetings, contact capture, and FAQs to save you and your buyers time.

Highlights: Popular with businesses in United States; Use directly in Shopify admin; Works with the latest themes

Languages

English, French, German, Italian, Japanese, Portuguese (Brazil), Spanish, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Korean, Norwegian, Portuguese (Portugal), Swedish, Thai, Turkish, Vietnamese, and Polish

Works with

Online Store

Reviews (6,315)

Overall rating

4.7

Counts per rating level

79% of ratings are 5 stars
5.0K
14% of ratings are 4 stars
853
3% of ratings are 3 stars
205
1% of ratings are 2 stars
85
3% of ratings are 1 stars
189

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing customer interaction management directly from the admin dashboard. Its intuitive interface, automated responses, and AI-generated text significantly save time and improve response efficiency. Features like synced chat history with orders aid in personalized support, boosting customer communication and satisfaction. Additionally, its free access benefits businesses of all sizes, with real-time notifications facilitating swift customer responses.

April 29, 2025

Really helpful for live chatting with customers in need of help. I've used this app for several years and always get chats that turn into sales. I think making contact super easy for customers really helps them trust our site.

Charmed Creations LLC

United States

About 5 years using the app

April 28, 2025

It's great that you can search your messages now, that wasn't always the case and presented a major issue. One thing that is a bit confusing is that notifications sometimes go to my personal email and sometimes show up in the Shopify mail, it makes it difficult to find messages at times since searches don't bring up the email.
It would also be great to have the possibility to have a link to all correspondence in the order itself, this would make it a lot quicker to access and avoid confusion.

Angioletti Designs

United States

About 3 years using the app

April 14, 2025

This keeps all our communication in one place and is a great tool for hashing out details for custom pieces. The AI response suggestions are decent as well for quick communication about one off questions if needed.

Aélhaus

United States

Over 4 years using the app

Support

App support provided by Shopify.

Get support

Resources

FAQ

Developer

Shopify

Website

151 O’Connor St, Ottawa, ON, ON, CA

Launched

August 14, 2019

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View personal data:

Customers, store owner, staff information

Customers

Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
Store owner

Name, email address, phone number, physical address
Staff information

Name, email address, phone number

View and edit store data:

Customers, products, orders, staff accounts, Online Store, Shopify admin, other services

Edit customers

Customer data
View products

Product listings, products, or collections
Edit orders

Assigned fulfillment, draft orders, merchant managed fulfillment, all order details for your Shopify Inbox channel, returns, or third-party fulfillment
View staff accounts

Staff accounts
Edit your Online Store

Checkout page, checking for web cookies and conversion tracking pixels, your Online Store settings, or theme
View Shopify admin

Legal policies
View other services

Apps
View other data

Brand settings, checkout settings, locales, or price rules