CWILL Order Tracking
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
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Formerly ParcelPanel & ParcelWILL: cut WISMOs, protect revenue, build loyalty, and drive more sales.
Track orders in real time and catch shipping exceptions and stalled shipments before customers complain—cutting WISMOs, workload, and costly losses. Keep shoppers informed with automatic shipping notifications and a branded, localized tracking page with EDD that lifts satisfaction, loyalty, and repeat purchases. Turn post-purchase traffic into sales with smart upsells and AI recommendations. Make data-driven decisions with analytics on carrier performance and delivery times. Enjoy 24/7 support.
- Sync and track your order in real time to last-mile delivery, cutting WISMOs.
- A branded, customizable tracking page under your own domain, building loyalty.
- Automatic shipping notifications on tracking events lift delivery transparency.
- Smart upsells & AI recommendations that turn tracking order visits into sales.
- One-click dropshipping mode hides Chinese origin for cross-border stores.
- Popular with stores like yours
- Based in United States
Languages
German, English, Spanish, French, Chinese (Simplified), Italian, Chinese (Traditional), Swedish, Dutch, Portuguese (Brazil), Czech, Danish, Finnish, Japanese, Korean, Norwegian (Bokmål), Polish, Thai, Turkish, Portuguese (Portugal), and Norwegian
Works with
- Checkout
- Customer accounts
- Shopify Flow
- Shopify Admin
- Gorgias
- Headless
- Judge.me
- Klaviyo
- PageFly
- PayPal
Categories
Tracking
Notifications
Labels and packaging
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- 20 orders/month
- Access to 1,600+ carriers & growing
- Real-time sync & tracking
- Branded & localized tracking page
- Smart shipment dashboard
- Dropshipping mode
- Basic analytics
- Built for customer accounts
Essential
$11 / month
or $108/year and save 18%
$0.05 per additional quota
Features
- 200 orders/month
- Custom shipment status
- Post-purchase EDD
- AI product recommendations
- Shipping protection
- Shipping notifications
- Discount upsells
- Advanced analytics
7-day free trial
Professional
$59 / month
or $564/year and save 20%
$0.05 per additional quota
Features
- 2,000 orders/month
- Auto-translate tracking details
- CSV & PDF export
- Pre-purchase EDD
- Pro integrations: Klaviyo, PayPal, more…
- API & Webhooks
- Remove CWILL branding
- CWILL post-purchase hub
7-day free trial
Enterprise
$479 / month
or $4,548/year and save 21%
$0.05 per additional quota
Features
- 25,000 orders/month
- Dedicated tracking channel
- Custom integrations
- Dedicated onboarding manager
- Customer success manager
- Priority support
- And more…
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (3,212)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this as a reliable, easy-to-use tracking solution that “just works,” improving customer experience with branded tracking pages, dropshipping mode, translations, live maps, upsells, and analytics. Many say it reduces support inquiries and chargebacks while making stores look more professional and trustworthy. Support is frequently praised as fast and proactive, with flexible configuration, custom plans, and carrier adjustments seen as strong value for growing brands.
CWILL is ABUSIVE!
I signed up for CWILL's most expensive plan to track my store's orders in October 2026. I used the service and everything went well,
however, as of November 26, I will no longer need the service, and I forgot to cancel the most expensive plan. Today, November 12, 2026, I was charged $479.00 on my credit card, and 33 minutes after the charge, I requested a refund via the chat feature in the Shopify app, but they told me it’s not possible to process such a request...
This is completely abusive since it’s a PREPAID plan (where you have to pay to use it), so I do not recommend using this app on Shopify at all, as they treat their customers ABUSIVELY.
Hi there,
Thank you for sharing your feedback. We understand how frustrating it can be to receive a subscription renewal charge when you no longer intend to use the service, and we'd like to clarify the situation for other merchants.
As acknowledged in your review, our app worked well during your subscription. The $479 charge resulted from the automatic renewal of your active monthly plan, which had not been canceled before the next billing cycle.
Like other recurring subscription services on Shopify, CWILL's paid plans renew automatically unless canceled before the next billing cycle. Prepaid billing means the subscription period is paid for in advance; it does not mean the plan expires automatically after one month.
We would also like to clarify an important point regarding your refund request. While our frontline Support agents are required to explain our standard refund policy, they do not have the authority or system access to approve or process refunds directly.
Your request was not rejected as a final decision. Our agent escalated it for further review, and our management team has since taken personal responsibility for the case.
We respect every merchant's right to share their experience, but we also believe it's important to distinguish between an automatic subscription renewal, our standard billing policies, and our willingness to review individual circumstances.
We remain committed to fair treatment, transparent communication, and providing the best possible support to our merchants.
Best regards,
CWILL Order Tracking Support Team
Fast and helpful support. We had an unused shipping protection script loading on our storefront and slowing the site down. Zessa from support answered within minutes and clearly explained which app embed to turn off. She also confirmed it wouldn’t affect order tracking, which was exactly what we needed to know. The issue was solved quickly and with no hassle. Order tracking itself works reliably for our store. Thanks!
Jane was very helpful in answering questions I had about setting up the app and migrating from our old tracking app.
The tracking page makes it easy for customers to track their order status and shipment progress while staying on our site. I especially like the product recommendations on the tracking page with smart upsells. The tracking page easily integrates into our website and into our store, and I like the ability to customize the URL. An added bonus is the analytics and integrations with other apps.
Support
App support provided by CWILL INC.
Resources
Launched
January 25, 2019 · Changelog
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, marketing, store analytics, Online Store, Shopify admin, other data
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View customers
Browsing behavior, customer data
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Edit products
Products, product listings, inventory, collections
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Edit orders
Order fulfillments, merchant managed fulfillment, all order history, third-party fulfillment, shipping information
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Edit marketing
Marketing events
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Edit store analytics
Web pixels
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Edit Online Store
Theme, Online Store page content on a path controlled by the app, Online Store pages
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Edit Shopify admin
Files
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Edit other data
Locales, locations, Online Store navigation, publications of products on sales channels
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